It’s showtime.
Bring
your best.

Say you do not know yet, then clarify what the visitor needs to find out. Bring in the right colleague if they are available. Otherwise, record the question, agree how and when you will respond, and assign an owner. Check the answer before sharing it; guessing can create a promise the team cannot keep.

Use it when it serves the visitor, such as checking a specification or recording an agreed next step. Explain what you are doing so the visitor knows they still have your attention. Take personal calls and messages during a covered break away from the entrance. Agree on the same standard for everyone before the doors open.

There is no single right number. It depends on the usable space, expected traffic, demo needs, and scheduled meetings. Plan enough coverage to welcome arrivals while others are busy, with room for visitors to move comfortably. Walk the layout together, schedule breaks, and adjust after observing where the first day's queues or gaps appear.

Keep someone ready to welcome visitors. Use the rest of the time to finish lead notes, confirm promised next steps, reset the demo, and restock supplies. Take covered breaks and practise a difficult question together. Avoid gathering at the entrance or disappearing into devices; the next visitor should still find it easy to approach.

Agree on a short set of shared facts, a clear pitch, and who can approve pricing or other commitments. Keep the current reference sheet where every shift can find it. Use the opening huddle to review changes and the closing huddle to collect new questions. Confirm uncertain answers with the right owner before adding them to the shared notes.