software and cloud · Las Vegas
CCW Las Vegas 2027Booth costs, dates and deadlines: the Las Vegas exhibitor guide
Prove the AI agent live: CCW Las Vegas 2027 booths for contact center buyers
- Event dates
- June 14–17, 2027
- Exhibit hall
- June 16–17, 2027 (Wednesday and Thursday)
- Venue
- Caesars Forum, Las Vegas
4.9 star client rating3,000+ exhibitorsIn business since 201510,000+ booths built
Quick answers
CCW Las Vegas 2027 in 30 seconds
Customer Contact Week (CCW) Las Vegas is Customer Management Practice's annual conference and expo for contact center, customer service and CX leaders, which CMP calls the world's largest customer contact event. The 2027 edition runs June 14–17 at Caesars Forum, with the Expo Hall open June 16–17. CMP lists 6,000+ attendees, 54% of the Fortune 100 represented and 92% budget influencers. Exhibitors sell AI agents, voice bots, workforce management, analytics and CX services, buying Expo Hall booths and sponsorships through CMP, which bans selling outside official sponsorships. Purple builds CCW booths with audio demo stations.
- When is CCW Las Vegas 2027?
- June 14–17, 2027, at Caesars Forum, Las Vegas.
- When does the CCW Las Vegas exhibit hall open?
- June 16–17, 2027 (Wednesday and Thursday).
- What is the all-in cost of a 10×20 booth at CCW Las Vegas?
- $7,500 – $15,000 for a Purple rental with design, graphics, lighting, install and dismantle. Booth space and show services are billed by the show.
- At CCW Las Vegas, what is the next exhibitor deadline?
- Hotel room block cutoff (Harrah's, The LINQ, Caesars Palace): May 21, 2027.
Marketing & commerce tech · Las Vegas · 2027
54%
of the Fortune 100 represented at CCW Las Vegas, per CMP source
The lookLas Vegas 2027
Hear the bot. Then sign.
Customer Contact Week returns to Caesars Forum June 14–17, 2027, with the Expo Hall open Wednesday and Thursday. Contact center and CX leaders, 6,000+ of them per CMP, come to compare AI agents and voice bots side by side.
Everything about CCW Las Vegas 2027 in one place
CCW Las Vegas 2027 fact sheet
| Official name | Customer Contact Week (CCW) Las Vegas 2027 |
|---|---|
| Event dates | June 14–17, 2027 |
| Exhibit hall dates | June 16–17, 2027 (Wednesday and Thursday) source |
| Venue | Caesars Forum 3911 S Koval Ln, Las Vegas, NV 89109 |
| Organizer | Customer Management Practice (CMP) |
| Who attends | Contact center, customer service and CX leaders; 6,000+ attendees, 54% of the Fortune 100 represented, per CMP |
| Next deadline | Hotel room block cutoff (Harrah's, The LINQ, Caesars Palace): May 21, 2027 source |
| Nearest airport | Harry Reid International Airport (LAS) About 4 miles from the Forum, per Purple's venue guide |
| Hotels | CMP's group rate at Harrah's, The LINQ and Caesars Palace, cutoff May 21, 2027 Official hotel page → |
| Official website | customermanagementpractice.com |
Official CCW Las Vegas resources
CCW Las Vegas 2027 calendar
CCW Las Vegas 2027 dates and deadlines
The CCW Las Vegas dates the organizer has published, in order, each linked to the page that states it. The next one is highlighted.
01 Purple at CCW Las Vegas 2027
Prove the AI agent live: CCW Las Vegas 2027 booths for contact center buyers
CCW buyers compare dozens of AI agents, voice bots and workforce tools side by side, so we build your booth around a live call or chat they can hear and judge. The Forum is a carpeted ballroom building where Caesars sells the power and rigging, and the booth is printed a quarter hour away in our Las Vegas shop.
- Jun 14–17 · Caesars Forum
- Expo Hall Jun 16–17
- 6,000+ attendees, per CMP
What makes CCW Las Vegas different, and how we build for it
Customer Contact Week Las Vegas, run by Customer Management Practice, calls itself the world's largest customer contact event, and its Expo Hall is where buyers shop.Contact center, customer service and CX leaders, 92% of them budget influencers per CMP, come from financial services, healthcare, consumer goods and retail to compare AI agents, voice bots, workforce management and analytics side by side. The week opens with Monday's Welcome Party and Tuesday's Management, CCWomen and Innovation Summits, then the Expo Hall, Main Stage and breakout stages run Wednesday and Thursday. A booth wins at CCW when a skeptical operations leader hears the bot handle a real customer request.
A live call, chat or agent-assist demo with real handling time, plus a straight answer on what happens when the bot hands off to a human.
Results from a company in their industry, a dashboard they can read without training and a seat to talk budget and timing.
A view of scheduling, quality scoring or integration screens, and a specialist who can answer telephony and security questions.
Your team in Las Vegas
How Purple runs CCW Las Vegas 2027 at Caesars Forum
Fabrication and print happen a quarter hour from the Forum in our Las Vegas shop, and freight runs through CMP's advance warehouse rather than direct, since late trucks at Koval Lane lose their slot. A Purple project manager leads move-in with the Teamsters and IATSE labor Caesars requires, tests every headset station on Tuesday and strikes after Thursday's close.
Inside CCW Las Vegas 2027
Rules that shape your CCW Las Vegas booth
Solution provider and vendor passes include the Expo Hall, stages and parties but give no access to Tuesday's Interactive Workshops, and vendors get no ticket discounts. We plan your team's Tuesday around booth rehearsal instead.
CMP lists Expo Hall access on Wednesday and Thursday only, after Monday's Welcome Party and Tuesday's summits. We finish install early in the week so the booth is tested before doors open June 16.
Caesars alone supplies power, internet, AV and rigging inside the Forum, and banners hang from a fixed ceiling grid. We order wired internet for every demo station and draw the booth to the available points.
Programs worth planning for
One of three Tuesday summits, open to vendor passes as well as practitioners, where new contact center technology is discussed before the Expo Hall opens.
A Tuesday program for women and allies in customer contact, with networking and career content; open to vendor and practitioner passes.
Tuesday's leadership track for contact center managers, ahead of the two Expo Hall days.
CCW Las Vegas is the largest U.S. buying floor for contact center and CX technology; choose it over Dreamforce when your buyers run contact centers and want to compare AI agents and voice bots side by side. Line up CCW Las Vegas against every software and cloud show we build for →
software and cloud at CCW Las Vegas
The industry behind CCW Las Vegas, in pictures
02 Booths & pricing for CCW Las Vegas 2027
What does a CCW Las Vegas 2027 Expo Hall booth cost?
CMP sells Expo Hall booths and sponsorships through its sponsor team and has not published sizes or rates on the CCW site. We build 10×20 inlines and islands at Caesars Forum around audio demo stations, a lit wall that names your contact center result, and seating for the buyers who stay.
Two demo stations with directional speakers or headsets, a lit back wall naming the handle-time or containment result, and a stool for the buyer who stays.
Shown: a Purple inline booth for Easy Shopper
See 10×20 rental booths →
A live-call demo bay, an analytics dashboard screen and a small meeting table for workforce or IT questions at the far end.
Pictured: data-pixel, a Purple inline booth
See 10×30 rental booths →
An island with a seated demo theater for scheduled bot showdowns, two headset stations and a closed room for contract talks.
Shown: a Purple large-format exhibit for Amazon Prime Video
See 20×20 rental booths →
A full CX hub: multiple demo pods by channel, a theater, a meeting room and a lounge for customer references to meet prospects.
Shown: Apartment List, a Purple island exhibit
See 20×30 rental booths →In Purple's CCW Las Vegas price
- Design work and a 3D rendering, with revisions until the CCW Las Vegas layout is right
- Structure, printed graphics, counters and storage, as specified for CCW Las Vegas
- Lighting and power distribution inside your CCW Las Vegas booth
- Our project manager on the floor for installation and dismantle
- Show-service orders and deadlines for CCW Las Vegas, tracked on your behalf
Billed by CCW Las Vegas and its contractor
- Booth space, paid to Customer Management Practice
- Material handling (drayage) at the Caesars Forum, where the space rate does not include it
- Electrical service, internet and rigging at the Caesars Forum
- Booth cleaning and any union labor the venue requires
Before you sign, your proposal already estimates each of these show charges, so the CCW Las Vegas total is on paper.
All-in 2026 rental ranges: design, structure, graphics, installation and dismantle are included, and custom CCW Las Vegas builds are quoted per project. Get an exact number for CCW Las Vegas with the booth cost calculator or the 2026 booth cost guide.
Send your CCW Las Vegas booth size and what the space needs to do for your team. A reply within one business day, then a CCW Las Vegas rendering and fixed proposal, usually within a week. No charge.
The booth we would build for CCW Las Vegas 2027
The listening-post island for voice AI
CCW buyers compare dozens of AI agents and voice bots across two Expo Hall days, and they judge voice by ear. The booth is built around listening posts where a skeptical operations leader hears your bot handle a real request over the hall noise, with the transcript beside it, under one claim in large type.
Listening posts
Two or three headset stations with a screen each, playing a live or recorded call and showing transcript, intent and handoff.
Claim header
Containment, handle time or agent attrition, the one number you move, on a lit wall that reads against the booth across the aisle.
Agent desktop
A screen showing what the human agent sees when the bot hands over, the moment workforce leaders ask about.
Budget table
A seated table for the pricing talk, since 92% of attendees influence budgets, per CMP.
The demo
Let the buyer play the customer: they call or chat in with a messy request, the bot resolves it or hands off, and the screen shows the containment and handle-time effect on a day of their own volume.
The meetings
CMP supplies delegate lists to sponsors under their contracts and bans soliciting outside official sponsorships, so meetings belong in the booth or at approved sponsor events. Book them for Wednesday and Thursday, and use Tuesday's summits, while the hall is closed, to rehearse.
Fewer hold minutes. Happier agents.
Your people arrive at the Caesars Forum to a lit, stocked booth. You just show up.
03 Built by Purple
CCW Las Vegas booths where buyers hear the bot
Case study · Amazon
Amazon at ESSENCE Festival of Culture, New Orleans
Different audience, same proof: Amazon's activations let people try Alexa and Prime Video in person, the way a CCW booth lets a buyer hear the voice bot work.
Read the Amazon case study All case studies →“If you’re looking for a trade show booth expert who shows up and gets the job done right, Purple Exhibits is the real deal.”
Magdalena Kulisz, Service Manager, Miss Immigrant USA · client reviews
Trusted by exhibitors including
04 Designing for contact center software, AI agent, workforce management and CX services providers at CCW Las Vegas
Designing a CCW booth for voice AI demos at Caesars Forum
1Let them hear the bot
CCW buyers judge voice AI by ear. We build headset or directional-speaker stations so a visitor can listen to the voice bot handle a request over the Expo Hall noise, with the transcript and intent tags on a screen beside it.
2Side-by-side shoppers
Buyers come to compare many similar AI vendors in two hall days. We put your one measurable claim, such as containment, handle time or agent attrition, in large type on the header so it reads against the booth across the aisle.
3Ballroom carpet at the Forum
Caesars Forum ballrooms are carpeted, forklifts stop at the dock and rigging hangs only from fixed points. We build in aluminum and fabric, crate small for pallet jacks and use a lit wall in place of a hanging sign.
4Tuesday prep, Wednesday doors
The Expo Hall opens Wednesday after Tuesday's summits, which gives a calm day before traffic. We finish install before Tuesday, then run a full demo rehearsal with your team while the summits are in session.
Concept rendering
Your proposal for CCW Las Vegas includes a rendering like this one
The 3D view shows layout, graphics, lighting and product positions before we cut a panel, and we revise it until the CCW Las Vegas booth is right. Pictured: a Purple concept for OFIL.
Start my CCW Las Vegas conceptFloor at a glance
Where you could be at CCW Las Vegas 2027
CMP names Caesars Forum but not which ballrooms hold the CCW Expo Hall. These are the building conditions from Purple's venue guide that shape a contact center booth.
Forum ballrooms
One level, carpeted throughout, with floor protection required under structures and forklifts kept at the dock.
Our advice Lighter aluminum frames and small crates keep labor hours down and protect the carpet.
Sky bridges to Harrah's and The LINQ
Sky bridges link both towers to the Forum in a three-minute walk, while rooms at Caesars Palace sit across the Strip with no connection.
Our advice Staff in Harrah's or The LINQ can fetch spare headsets or chargers between demos without a cab.
Koval Lane docks
Loading docks are on the Koval Lane side; trucks are called in by the contractor and off-target arrivals are turned away.
Our advice We ship to the advance warehouse so the June freight window never depends on a truck waiting in the street.
05 Caesars Forum · Las Vegas
CCW Las Vegas 2027 move-in, Caesars services and Koval Lane freight
Caesars Forum sits behind Harrah's and The LINQ, joined to both by sky bridges, with every ballroom on one level and carpeted. Freight belongs to Teamsters Local 631 and stage-style work to IATSE Local 720, and Caesars keeps power, data, AV and the ceiling points for itself. Docks are on Koval Lane, where off-target trucks get turned away, so we ship to the advance warehouse and file EAC forms with the show and with Caesars, including the insurance certificate naming the property. Our Las Vegas shop builds and prints fifteen minutes away, and a Purple project manager leads move-in and the demo rehearsal with the union labor the building calls for.
Hall rules, drayage estimates and freight deadlines for the building that hosts CCW Las Vegas are in our Caesars Forum exhibitor guide.
What Purple handles
- Booth design around live voice, chat and agent-assist demos
- Headset and directional-speaker stations for a noisy hall
- Caesars Forum power, internet and rigging orders, plus EAC forms
- Advance-warehouse freight and Koval Lane dock timing
- Move-in, rehearsal and dismantle with one Purple project manager
CCW Las Vegas timeline, counted back from move-in
CCW hotel room block cutoff: May 21, 2027. Group rates at Harrah's, The LINQ and Caesars Palace end on May 21, so we book crew and staff rooms before then.
For CCW Las Vegas, we need design sign-off by late March 2027.
- Late March 2027Design sign-off, demo station list and booth size from CMP's sponsor team.
- April to early May 2027Production and print in our Las Vegas shop; audio stations tested with your bot.
- May 21, 2027Room block at Harrah's, The LINQ and Caesars Palace closes.
- Late May 2027Freight to the advance warehouse; Caesars power, internet and rigging ordered.
- June 14–15, 2027Install finished, then demo rehearsal while Tuesday's summits run.
- June 16–17, 2027Expo Hall days, then dismantle and freight to storage or the next show.
Our planning timeline. The official CCW Las Vegas move-in, freight target and order dates come from your exhibitor kit and assigned schedule; when you book, we confirm them against your booth.
Printable CCW Las Vegas budget & deadline sheetBefore you book CCW Las Vegas 2027
CCW Las Vegas 2027 rules CMP enforces
CMP bans outboarding: soliciting business outside an official sponsorship through unauthorized demos, offsite events or branded activations can get a company expelled without refund, so clear any side event with your account manager. source
Sponsors receive delegate lists through their CMP contract, and CMP says any third party selling a CCW attendee list is not authorized. source
CMP advises arriving by early Monday afternoon to collect badges before the evening Welcome Party; the hall stays closed until Wednesday, which makes Tuesday the rehearsal day. source
The block at Harrah's, The LINQ and Caesars Palace closes Friday, May 21, 2027; Harrah's and The LINQ reach Caesars Forum by sky bridge, while Caesars Palace has no connection. source
Groups of 10 or more get special pricing, per CMP, but solution providers receive no ticket discounts and vendor passes leave out Tuesday's Interactive Workshops. source
Who you meet on the floor
They come to compare AI agents, workforce management and analytics side by side across the two Expo Hall days.
CMP's audience spans financial services, healthcare, consumer goods and retail, and they look for tools that settle more requests on first contact.
Tuesday's CCW Management Summit draws them, and on the floor they test scheduling, quality and coaching tools.
54% of the Fortune 100 is represented, per CMP, and most attendees have a say in the budget.
Travel to CCW Las Vegas 2027
Getting to CCW Las Vegas 2027: airport, hotels and parking
Fly in
Harry Reid International Airport (LAS)
About 4 miles from the Forum, per Purple's venue guide
Stay
CMP's group rate at Harrah's, The LINQ and Caesars Palace, cutoff May 21, 2027
Park
Harrah's and The LINQ connect by sky bridge; Caesars Palace does not.
Travel facts from customermanagementpractice.com.
CCW Las Vegas by the numbers
CCW Las Vegas year by year
How CCW Las Vegas 2027 compares with other software and cloud shows
The software and cloud shows closest to CCW Las Vegas on the calendar, with the latest size each organizer has published. Each name other than CCW Las Vegas opens our exhibitor guide for that show.
| Show | Dates | City | Latest published size |
|---|---|---|---|
| Cisco LiveCisco Systems | June 6–10, 2027 | Las Vegas, NV | 21+ minimum age for every Cisco Live 2027 attendee |
| Snowflake SummitSnowflake Inc. | June 7–10, 2027 | San Francisco, CA | – |
| Gartner Marketing Symposium/XpoGartner | June 7–9, 2027 | Aurora, CO | – |
| CommerceNextCommerceNext | June 8–9, 2027 | New York, NY | – |
| Insurtech Insights USAInsurtech Insights | June 9–10, 2027 | New York, NY | 6,000+ attendees · 180+ exhibitors (2026) |
| Gartner Cybersecurity & Risk Management SummitGartner | June 14–16, 2027 | National Harbor, MD | – |
| CCW Las VegasCustomer Management Practice (CMP) | June 14–17, 2027 | Las Vegas, NV | – |
| DASH by DatadogDatadog | June 15–16, 2027 | New York, NY | 4,000+ attendees (2026) |
| AI & Big Data Expo North AmericaTechEx Events Ltd | June 16–17, 2027 | San Jose, CA | – |
| Data + AI SummitDatabricks | June 21–24, 2027 | San Francisco, CA | – |
CCW Las Vegas exhibitor questions
CCW Las Vegas 2027 exhibitor questions
When is CCW Las Vegas 2027?
Customer Contact Week Las Vegas 2027 runs June 14–17, 2027. Monday is the Welcome Party, Tuesday holds the summits and workshops, and the Expo Hall opens Wednesday and Thursday, June 16–17.
Where is CCW Las Vegas 2027 held?
CCW returns to Caesars Forum, 3911 S Koval Lane, Las Vegas. Harrah's and The LINQ connect to the Forum by sky bridge; Caesars Palace rooms are not connected, per CMP.
When is the CCW Expo Hall open?
CMP lists Expo Hall access on Wednesday and Thursday, June 16–17, 2027. The 2027 hall hours are not confirmed yet.
How many people attend CCW Las Vegas?
CMP lists 6,000+ attendees, with 54% of Fortune 100 companies represented and 92% budget influencers. Across the CCW series, CMP counts 450+ solution providers.
How much does a booth at CCW Las Vegas cost?
A rented 10×20 with printed graphics runs $7,500 to about $15,000 and a custom 20×20 island $50,000 to $120,000 on our side; Caesars utilities are billed separately. CMP does not publish booth rates, and its sponsorship prospectus sits behind a form.
Can vendors attend CCW workshops?
No. Solution provider and vendor passes include the Welcome Party, Tuesday summits, Main Stage, breakout stages and Expo Hall, but not the Interactive Workshops. Vendors are also not eligible for ticket discounts.
Which hotels have CCW room blocks?
CMP holds a group rate at Harrah's, The LINQ and Caesars Palace, with a cutoff of Friday, May 21, 2027. Harrah's and The LINQ are the closest for booth staff.
Who exhibits at CCW Las Vegas?
Contact center software, AI agents and voice bots, workforce management, analytics and CX services providers fill the Expo Hall. CMP has not posted a 2027 exhibitor list, so names are not confirmed yet.
Can you install at Caesars Forum?
We install there often. A Purple project manager schedules and leads the union trades the Forum requires, files the Caesars orders and EAC forms, and works out of our Las Vegas shop fifteen minutes away.
How do we demo voice AI on a loud expo floor?
We build headset stations or directional speakers so a buyer hears the bot clearly, with the transcript on a screen beside it. Wired internet from Caesars keeps the demo stable.
When should we commit to a CCW 2027 booth?
By late March 2027. Design approval then lets production fit before the late-May freight date. Book hotel rooms before the May 21 cutoff.
Is there a hanging sign option at CCW?
Only where a ceiling point exists: the Forum has a set grid of points that Caesars prices one by one. For most CCW booths a lit 12 ft wall reads across the ballroom without one.
Can we reuse a CCW booth at other shows?
Yes. A contact center booth suits Money20/20 USA and HR Tech in Las Vegas, and Affiliate Summit West for marketing teams. Between shows we store it in Las Vegas and swap graphics as needed.
Is CCW Las Vegas worth it for a contact center AI startup?
Yes, if your buyers run contact centers: CMP lists 6,000+ attendees, 92% of them budget influencers, who come to compare AI vendors side by side. A rented frame with headset stations keeps the first year's cost down.
Before you sign for CCW Las Vegas
Five questions to ask any exhibit builder for CCW Las Vegas:
- How will you keep headset audio clear in a Caesars Forum ballroom full of competing voice demos?
- Will you file EAC forms with CMP and Caesars, including the insurance certificate naming the property?
- Which Caesars house services, wired internet, power and rigging points, will our voice demos need, and when are they due?
- Can install finish before Tuesday so we rehearse during the summits, ahead of the June 16 opening?
- Can the booth go into Las Vegas storage after June 17 and come back with new graphics for our fall show?
What CCW Las Vegas exhibitors ask us
Dozens of booths demo the same kind of bot. How do we stand apart? Let buyers hear yours. A headset station playing your bot on a real request beats a chat window on a screen, and a header with one measured result gives the buyer something to compare against the booth next door.
Can we host our own dinner or demo off the floor? Only with CMP's approval. CMP lets official sponsors host complementary events but bans soliciting outside a sponsorship, with expulsion and no refund for violators, so we keep the activation inside the booth unless your account manager signs off on more.
The Expo Hall is open two days. Is a custom island worth it? For a first CCW, a rented 10×20 frame with custom graphics and headset stations does the job. An island pays off when you run three or more demo posts and a seated table, and it reuses well for Money20/20 USA or HR Tech in Las Vegas.
Get a proposal
Tell us about your CCW Las Vegas booth
What happens next
- Within one business day we write back to ask about your products, your goals for CCW Las Vegas and your footprint.
- Your CCW Las Vegas concept rendering and fixed proposal usually arrive within a week. Each CCW Las Vegas fee listed upfront and in full, on paper.
- The build takes 30–45 days; we ship to the advance warehouse and install before the hall opens at the Caesars Forum.